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Terms and conditions

Scope and operator

At leovegascasinogb.co.uk, this page sets out the conditions governing use of Leo Vegas Casino accounts. The casino operator is LeoVegas Gaming PLC, a company registered in Malta with registration number C59314. Its licence for UK customers is held with the Gambling Commission under account 39198.

The operator combines general conditions with rules for individual games and promotions. Where those provisions conflict, its general conditions have priority. Material changes to the terms are communicated through a notification at the next login, by email, or through both channels.

Eligibility and registration

Leo Vegas Casino requires proof of age during registration. Gambling by anyone under 18 is prohibited. Customers must be in the UK when registering and must not be excluded from gambling. Access while outside the UK is prohibited, including attempts to conceal a location.

Registration requires personal and contact details, including a residential address, birth date, telephone number and email, together with login credentials. The operator must verify identity details before allowing either deposits or gambling.

Each customer may hold a single account with each brand. A duplicate can be closed and promotions obtained through it, including related winnings, cancelled. Deliberate or fraudulent duplication can lead to closure of all accounts and retention of some or all of the duplicate balance, subject to the operator acting fairly.

Verification and account security

Leo Vegas Casino may request a passport, driving licence, address evidence or information establishing where deposited money came from. Further verification can be required before gambling or withdrawing. An outstanding document request can lead to account restrictions, including a temporary block on withdrawals.

If the operator cannot satisfactorily complete its checks, it will ultimately close the account and give relevant authorities any necessary information. Customers are responsible for account activity using their correct credentials, except where the operator has failed to exercise reasonable care.

Deposits and withdrawals

Payments must use a method belonging to the verified account holder. Another person's payment method is prohibited even with permission. Credit cards cannot fund deposits, including indirectly through a digital wallet. Corporate cards are also excluded. Money held in a casino account earns no interest.

Withdrawal of personal cash deposits and winnings depends on the following conditions.

  • Incoming payments have cleared and have not been reversed or charged back.
  • The operator has satisfactorily completed the required verification.
  • No applicable legal or regulatory requirement prevents payment.
  • There is no ongoing investigation into illegal or prohibited conduct, errors, malfunctions or interruptions, and no completed investigation decided against the customer.

The operator returns withdrawals through the deposit method where possible, otherwise requesting alternative details. Payment goes only to the account holder. For withdrawals below £10, customer support must be contacted. A reasonable processing charge may consume the available amount.

Customer money is separated from the operator's business funds. The arrangements for distributing those funds if the business becomes insolvent meet the Gambling Commission category of medium protection.

Fair use and game interruptions

Leo Vegas Casino prohibits false information, automated play and manipulation of promotions. Depositing and withdrawing without genuine play is also prohibited. Depending on the conduct involved, consequences can include cancelled transactions, withheld attributable winnings and account suspension or closure.

Malfunction-related winnings can be cancelled or withheld. If already withdrawn, they must be repaid when requested. For casino interruptions after a wager has been received and its outcome can no longer be affected, the result remains valid. In a single-player, single-stage game interrupted before an outcome, the stake is returned. Games with multiple stages resume from their last recorded state.

Closing an account

Customers can request closure through account settings or casino support, after settling any negative balance. Remaining funds are returned unless the terms permit or require withholding. A closing balance under £10 requires a request to support to arrange its return.

Complaints and applicable law

Leo Vegas Casino directs complaints through its Help Centre complaints procedure. An unresolved dispute or an unsatisfactory response can be referred to Independent Betting Adjudication Services Limited.

The operator's terms are governed by English and Welsh law. The courts there have non-exclusive jurisdiction, unless the customer chooses the jurisdiction of their home country instead. Questions about content at leovegascasinogb.co.uk can be sent to [email protected].