Privacy policy
Privacy and casino accounts
At leovegascasinogb.co.uk, privacy enquiries about this website can be sent to [email protected]. The casino account processing described below belongs to Leo Vegas Casino and its operator. LeoVegas Gaming PLC acts as controller for that processing and has appointed a data protection officer.
Information used by the operator
Leo Vegas Casino processes registration and contact details, identity documents, payment records, gambling activity and communications with support. Its records also include marketing preferences and information about safer gambling tools or exclusions. Information may come from customers, their use of the service, verification providers and relevant exclusion schemes.
The operator uses personal information to deliver casino services, verify customers, prevent fraud and meet obligations relating to money laundering and gambling harm. Marketing and analysis are additional purposes. Depending on the activity, processing relies on a contract, legal duties, legitimate interests or consent.
Sharing and retention
Service providers involved in games, payments, verification and communications may process information for the operator. Relevant information can also be shared with authorities and group companies where the stated purposes or legal requirements apply. The operator participates in GamProtect, which shares information among participating businesses to help protect customers showing serious gambling risk.
The usual retention ceiling is ten years after account closure. Information can be deleted or anonymised sooner if no longer needed. Permanent exclusion records are retained indefinitely. Investigations and legal disputes can require longer retention of relevant records.
Choices and rights
Subject to applicable conditions, customers can ask the operator to do the following.
- Provide access to their personal information or correct inaccurate details.
- Erase information, restrict its processing or supply portable data.
- Stop processing where a right to object applies.
- Withdraw consent for processing that depends on it.
Customers can opt out of direct marketing through the available message controls, account preferences or contact channels. Essential service communications may continue. Complaints about personal data handling can also be raised with a competent data protection authority.